made in usa 150x150 Selecting Branded Merchandise Made in the USA Where branded merchandise is concerned, businesses and consumers have become accustomed to seeing a non-U.S. country on the label relative to where the item was manufactured. Producers of such branded merchandise have chosen to develop their goods outside of the USA due, in large part, to the economies of scale and cost controls of manufacturing outside of American borders.

 However, in recent years there has been a surge in demand for American-made products, promotional and otherwise. Here we’ll spotlight a few product categories where more “Made in the USA” goods can now be found.

 Go American!

Despite the labor cost challenges and other operational issues, the tide is turning as more consumers are taking a nationalist stand with their pocketbooks and selecting products made in the USA—even if they cost more.

 According to a survey conducted by Perception Research Services International, 80% of U.S. consumers recognize the “Made in the USA” label and 76% say that this label positively influences their purchase decisions because they equate it with quality, patriotism, and the need to boost what has been a sagging economy. More consumers are moving away from the “consumption society” mentality, preferring a more traditional and environmentally sensitive view of the world. That is, if products are made better, then they last longer and do not have to be thrown away as often.

 Branded Merchandise from America

Certain product categories are offering more American manufactured items amid growing demand for domestic goods:

  • Markers and pens are making their mark as a domestic product, including more unique, customized, and functional types of pens and markers in a wide range of colors with a range of pen features and functions.
  • Paper products like calendars, coloring books, diaries and decals are also growing in domestic production as printing technology has advanced to the point where manufacturers are able to lower their costs and become more price-competitive as well as provide a greater range, variety and value for customers.
  • Domestically manufactured hats, clothing, and bags are also on the rise as consumers associate an enhanced level of quality with such apparel items. The rise in using recycled materials for bags and clothing has enabled American manufacturers to save money on materials and fabrics, thereby passing on a lower cost price that is palpable to customers.

 In Summary

Here is a summary of the main points about branded merchandise and buying American:

  • Surveys show that more Americans now want to buy American regardless of whether it costs more or not because domestic merchandise represents quality, patriotism, and a boost to the economy.
  • Consumers would prefer better made merchandise so they do not create as much waste and overly consume, which puts stress on the environment.
  • More industries are increasing their domestic production of certain products, including markers, pens, paper and promotional goods, clothing, hats and bags.

 References

 http://counselor-digital.com/publication/?i=131646&p=32

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 social resp 150x150 Promotional Products Effectively Promote Corporate Social ResponsibilityModern companies have realized the importance of presenting their corporate social responsibility vision–how they are taking care of the environment, their customers, and their employees in a way that respects diversity and well-being of all interests. While these policies are often found within the confines of corporate documents like annual reports and business plans, there are many ways where it can be communicated to relevant parties. Promotional products are one such method a company can employ as it relates to customers, business partners and staff.

Spreading the Good Word with Promotional Products

To duly position a brand and its image, it is wise to use promotional products that offer more customizable space to publicize social messages and philosophies. That means looking for items that have a large imprint area so as to include more than just the company name or logo, telephone number, and web address.  Some excellent products that may have a larger imprint area include:

  • Apparel, including hats and t-shirts;
  • Bags, backpacks, and totes;
  • Calendars and posters; and
  • Journals and notepads.

 There may be other key socially-driven communication channels to promote on your branded promotional merchandise, including a blog address, Facebook fan page, LinkedIn profile or even a QR code. This provides a way to let others know the level of interaction and engagement you desire and have available.

 Motivating Staff through Socially Responsible Promotional Products

Another way to look at spreading messages and a company culture of corporate social responsibility is to focus on motivating staff to live the company’s vision by providing them with products that foster this mindset.   Promotional items with short, poignant messages about social responsibility can help them keep these ideals top of mind. Some fitting products include:

  • Awards and recognition plaques for achievement of a certain socially responsible company ideal;
  • Badges, buttons, or magnets that they can post somewhere to remember what they should focus on when making key strategic decisions;
  • Gift baskets and drink bottle labels with key messages about social responsibility;
  • Clothing that combines the corporate brand and socially responsible messages; and
  • Jewelry, such as watches or cuff-links that symbolize the corporate commitment to social responsibility.

 Today, the marketplace cares about companies who conduct business in a socially responsible manner. Strategic promotional products can ensure your efforts and ideals are visible and aptly considered when decisions are being made.

 In Summary

Here are some key ideas about promotional products and corporate social responsibility:

  • These products are a great way to get messages about the corporate vision in this area out to clients, potential customers, and employees.
  • Select a product with a larger imprint area to list all the communication and engagement channels so clients know where they can hear more about these messages.
  • Employees can be motivated to live the corporate social responsibility strategy with products that are sure to motivate them.

 References

Source: Premium Incentive Products, July/Aug 2012, p. 12

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apple gift 150x150 Health Minded Corporate Logoed Gifts With more concern and focus on health and wellness in the workplace, it makes sense to address the issue in your corporate logoed gifts strategy, whether the recipient be internal staff; current business partners, clients or customers; or would-be prospects. When customers and employees know you have their health at heart, it helps strengthen those bonds of loyalty and motivates them to continue working with you.

There is a wide array of health-minded corporate logoed gifts on the market today starting at extremely budget-friendly price points.  We’ve done the heavy lifting to gather this quick list of some popular health and fitness-minded merchandise that can be branded with your logo:

  • Pedometers track just how far a person can go with their exercising each day, including steps taken, distance walked, and calories burned. You may choose pedometers in different sizes – even those with wide screens for clearer viewing – and a wide range of colors to match your logo and company colors. Some pedometers even have extra features, such as BMI and body fat measurement functions to track progress on health goals.
  • Heart Rate/Pulse Rate Watches help ensure that you keep your heart rate and pulse rate at a safe level when exercising and even when at rest. This can help a person better understand how their body is working to ensure they are exercising effectively and generally staying on track.
  • Multi-function Exercise Sets provide a way to address many areas of the body that may need some attention with respect to physical fitness. As a gym-on-the-go, these sets make it easy to exercise anywhere, anytime plus it allows you to put your logo on more than one item! Typically, these sets include exercise items like a pedometer, jump rope, stretch exercise band, hand grip and sport towel. Other kits are also available for specific exercise or health interests like a walking enthusiast’s kit or a wellness kit.
  • Individual pieces of exercise equipment also make good corporate logoed gifts, including such items as an exercise ball, jump rope, yoga mat and stretch band. Each of these is a great portable exercise tool that will help a person stay in shape at home, at the office and even on the road.

In Review

In summarizing some of the best ideas for health-oriented corporate logoed gifts, consider these options:

  • Pedometers and heart rate/pulse rate watches all help a person track their progress on health and exercise goals, providing a way to celebrate any accomplishments and understand how much more needs to be done.
  • Multi-function exercise sets help take an exercise regimen on the road or to the office while offering a way to undertake multiple types of exercises to address all parts of the body.
  • Many types of individual exercise equipment are available to appeal to certain people’s preference for types of exercise, such as strength building, yoga, and cardiovascular exercise.

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 20131 New Year, New You: Top Trends in Health, Fitness, and Beauty Branded Merchandise

With the New Year upon us, it is time to revisit those resolutions to get in shape and take better care of the body, mind, and spirit– and encourage your customers, employees and business partners in kind. To help those within your network achieve their wellness goals in the New Year while also increasing your company’s visibility, it’s wise to structure your upcoming branded merchandise campaigns around health, fitness, and beatify products.

Here we detail some of the top trends in health-related branded merchandise that’ll make the recipient feel good on the inside and out while concurrently achieving strategic promotional objectives:

  • Yoga mats are very popular as the practice has rapidly increased in popularity for its ability to trim and strengthen the body while calm the mind and alleviate stress. As a branded product that you can give your clients and staff, there is considerable room to advertise your company thanks to the various mat styles and print customization options now available. Even better is when you can supply your clients and employees with a yoga mat that can be rolled into a convenient carrying bag with a handle, which provides a second place to get your company mark and message noticed with an imprint.
  • Sports armbands for electronics have become more important as runners, walkers, and exercise enthusiasts rely on music or audio books to motivate them through their routine.  Your clients and staff will love this convenient accessory where they can safely store their iPod or MP3 player while they exercise, keeping it clear of harsh weather elements as well as ensuring it doesn’t drop or get damaged.
  • Fitness journals are being used more often to track progress, especially as more walkers and runners and weight lifters want to keep on top of what they have accomplished and set new goals to go farther or faster. Tracking your fitness accomplishments is certainly a great motivator to stay on track with those resolutions.
  • Calorie/Fat/Carb counter guides are also a good way to stay on top of health goals in the New Year. It’s become so popular that even restaurants in some states must now publish their calorie and nutrition information, which makes it easier to track this information and manage dietary intake as a key factor for losing weight.
  • Hand sanitizer continues to grow in popularity as more people seek to avoid germs in order to stay healthy. These branded merchandise bottles now come in all sizes, including those that go on a key chain or clip up to larger bottles for the desk or counter.

In Review

To summarize some of the popular trends in health, fitness, and beauty branded merchandise, here are some products to consider to help staff, clients and others achieve their New Year self-improvement goals:

  • Yoga is hot for helping both the body and mind, so yoga mats and yoga mat bags are a well-loved promotional item.
  • Sports armbands help exercise enthusiasts protect their electronics while they run, walk, and workout so they can remain motivated while they sweat it out.
  • Fitness journals and food counter guides help to track progress on goals and stay on target with specific health and fitness goals or resolutions plus serve as motivators when it’s easy to see just how far a person has come!

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businessmans hands writing in the dairy  150x150 The Popularity and Value of Pens as Promotional Products 

One of the most popular and enduring promotional products has been the pen. And with good reason as pens are a ubiquitous front-line, high-use, readily visible tool in the business world and beyond.  For these and other reasons, including their affordable price point, pens are one of the most practical promotional products on the market and remain a highly effective strategy for getting a company’s name and brand seen in the marketplace.

 Here we’ll cover a few current trends in the promotional pen marketplace.

 Pen Trends

Recent surveys illustrate just how much consumers appreciate promotional pens with 46% of all U.S. consumers noting they have at least one in a drawer or bag, according to ASI Ad Specialties Impressions Survey. These often come from hotel rooms, offices, beauty salons and service-based businesses.

 And, with the fact that pens are such a low-cost promotional item, averaging a tenth of one cent per impression, it makes good business sense to select this as an investment that pays a significant return.

 While pens certainly serve a function, there are some notable ways to make your promotional pen a standout amongst the competition’s promotional products:

  • Expensive-looking pens that cost less than they look is one of the biggest trends. Indeed, manufacturers are re-designing what had been mid-range pens but using lower cost materials in order to lower the price point for customers. These include sleek brass and stylish aluminum pens that can cost as little as those basic plastic stick pens that didn’t exude style per se. Even the ink in these modern pens has been upgraded as technology has improved, also allowing these promotional items to come down in price.
  • Savvy marketers will look to pop culture for inspiration to design appealing and eye-catching pens. These include everything from pens with neon colors or pearlescent shades to a wide range of cool and hot ink colors that reflect trends in clothing, automobiles, and interior design.
  • It’s always wise to add more, and today’s pens can offer multiple functions that serve this purpose. This includes features like a light on the pen, a stylus tip, or even a key chain. Provide consumers with more functionality, and they will be more likely to hang onto that pen rather than misplace it, providing a longer period of visibility for the brand detail imprinted on the instrument.
  • More people are looking to buy products made in America to support growth in the national economy rather, and are even willing to pay a higher price per unit for domestic manufactured goods over those produced in other countries.
  • There is an ongoing trend toward customization of products where customers have more options and versatility in the type of personalized information that can be imprinted on pen barrels, which can readily set their promotional endeavors apart from the competition. This could include photos, graphics, textures, grips, and more colors or specialized logos that stand out.

 In Summary

Here is a summary of the pen trends and their value as one of today’s most popular promotional products:

  • Pens are one of the cheapest promotional items but also one of the most popular ones for their practicality.
  • Everyone is looking for pen manufacturers to raise the bar on quality, performance, and functionality but maintain the same low price.
  • Pen designs recently have been inspired by consumer markets like clothes and interior design.
  • Customization remains an important trend in pen design to help businesses differentiate themselves among the competition that often uses the same type of promotional products.

 References

http://counselor-digital.com/publication/?i=127096&p=92

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Promo Products Rule ROI

by Woody Kaye on December 13, 2012

 Return on Investment1 150x150 Promo Products Rule ROI

With an often limited budget to put toward marketing and advertising, companies are regularly challenged with deciding which channels or vehicles will deliver the most ROI. For their part, promo products are often compared against traditional forms of marketing such as television, radio, print advertising. In a recent survey, it was found that promo products actually deliver the best return for investment—one that extends beyond just reaching existing clients. 

The Return from Promo Products

Findings published in Advantages magazine indicate that the majority (60%) of people who receive promotional merchandise then decide that they will do business with the granting company, and experience an overall increase in their favorable impression toward that company. 

Also of benefit is the fact that promotional products often commonly get passed on to others if not used by the original person rather than being thrown away. This actually provides a viral way for the company to reach more of its target audience and beyond without having to do the work or pay for additional impressions.

 Even better is the fact that this strategy is so much cheaper than traditional marketing and advertising mediums, offering a considerable payoff for what can be as little as half a cent per impression than, say, a few dollars or more per impression utilizing the traditional route.

 In order to get the best return, however, it is recommended that a company does its homework and get an idea of the individual preferences among various demographic groups that may be targeted as part of such as promo product campaign. Some promotional items are more attractive to certain groups than others and it’s imperative to strategize accordingly.

 Promo Products that Fare Well

In listing those items that appeal to the largest audience and deliver an attractive return among the many choices of promotional and branded products, the most ROI was gained from:

 

  • Bags, backpacks, and totes
  • Caps and headwear
  • Writing instruments like pens and pencils
  • Shirts of all different styles
  • Calendars, diaries, and planners

 

These are practical items that most anyone can use so the recipient is likely to hold onto the item and even wear it if it’s apparel-related. In turn, become walking billboards for the company whose logo and information are on them, which enhances the potential ROI. These items also have considerable room to put critical contact information, including name, address, phone, email and website address.

 In Review

Here is a summary of the key ideas about promo products and why and how they deliver a significant return on investment:

  • They cost less per impression than traditional marketing channels like television, radio, and magazines, which immediately drives up the return.
  • Those that receive them either keep them or pass them on both of which have been found to leave the recipient with a positive impression of the company and a greater likelihood of buying from them.
  • Promo products should be suited to certain demographics but the overall products that do best are bags, headgear, writing instruments, shirts and calendars.

 References

Source: Advantages Magazine, Feb 2011, p. 107

 

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corp gifts 150x150 To Give is to Achieve: Corporate Gift GuidelinesA corporate gift does not have to be serious or stuffy in nature. Instead, it should be reflective of a company’s brand and philosophy, and meaningful to the recipient so that it resonates and deepens the relationship–whether the recipient is a customer, vendor, or employee. And, corporate gifting need not be complicated or expensive. Here are some key corporate gift guidelines that can help a business select the most appropriate items to give at holidays, as ‘thank you’ gifts, or in recognition of a job well done.

• Be creative: There is nothing wrong with stepping outside of the traditional corporate gift box and opt for an item that will surprise and delight the recipient on a personal level, including sports-related items like golf accessories, a personalized wine bottle, a game, or even some type of fitness product.
• Consider demographics: It is important to consider a person’s gender and age group to get the most bang for your promotional product buck. You do not want to give a younger client some type of house wares item when they would likely prefer a cell phone accessory or electronic device. Corporate gifts are meant to provide you with intangible ROI such as appreciation and allegiance as much as they benefit the recipient.
• Represent the company’s values: Select items that reflect what the company believes in. For example, if the company is environmentally aware, be sure to select an item that has been manufactured from recycled materials and is produced in a way that’s safe for the environment.
• Stick to a budget: Always be aware of how much the items cost, including any customization, to ensure that the budget is not overshot and increase the likelihood you can continue to offer the gift program each year or quarter. There are plenty of high quality, utility and perceived value items, including jewelry, barware, clothing and electronics, which will illustrate the level of appreciation you feel for the recipient.
• Make it relevant: It is important to select those items that are relevant and of interest to the recipients rather than picking up a bunch of pens or diaries because they were specially priced. Take the time to select the types of items that illustrate you know what the recipient likes and is interested in. This small amount of effort will make a significant impact and go a long way toward building loyalty.
• Go electronic: With so much of our collective professional and personal lives becoming digitized, electronic promotional products and gadget accessories are downright revered–from music and entertainment to travel and productivity, there is a myriad of digital options perfectly suited for corporate gifting.
• Plan ahead: The best thing you can do with any corporate gift giving initiative is to plan ahead to ensure you can procure the right gift at the right price. This will save you from making rushed purchases that often reveal themselves as just that, which, in turn, may make the recipient not feel as special as intended. Take the time to get it right and you will be rewarded in turn.

In Review
Here is a quick wrap-up on the guidelines for corporate gifts:
• Think beyond the traditional type of company gifts and go with something fun, practical, or memorable.
• Make sure the gifts fit the individual based on their demographics, what you know about them, and what is relevant for today’s recipients.
• Keep the gift in line with your brand, philosophy, and messaging.
• Plan ahead and you will be able to pick the right item at the right price, staying on budget and delivering something special to the recipient.

References
Source: Premium Incentive Products, July/Aug 2012, p. 18

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employee incentives 150x150 Premium Incentive Products Enhance Employee PerformanceIn tandem with fostering customer loyalty, a company must also cultivate employee loyalty through a culture that motivates and rewards staffers for superior performance. Such rewards and incentives can be in the form of promotional incentive products to deepen an employee’s commitment to the organization.  

While some might prefer to allocate promotional products budget toward prospects, customers and business partners, investing in employee incentive products can have an equitable impact on your bottom line. Satisfied staffers have more longevity with a company, and they’ll also go the extra mile and perform at an optimum level, thus delivering a compelling return. This might be in the form of enhanced productivity and higher caliber customer service that translates to boosted revenues and sustained profitability.

Incentive products can vary greatly, and today’s promotional merchandise marketplace has no shortage of options. Here are some ideas of premium items sure to elicit the desired level of appreciation—and that will serve as a motivator in kind:

Leather Briefcases, Backpacks, and Computer Bags are a luxurious way to treat your staff. There is a wide range of high-quality carriers that can assist your talent, including soft and supple leather duffle bags, carry-all bags, laptop bags, computer backpacks, totes and portfolios in various sizes, styles, and colors.  

  • Jewelry and Watches are time-honored incentive gifts. Designs available include stainless steel and two-tone watches, bracelets and necklaces for both men and women. It’s a great way to be reminded that you support their efforts every day.  
  • Mantle and Table Top clocks are beautiful décor items for a home or office in both gold and glass/crystal to rich wood mantle clocks that are an elegant way to incentivize your talent.
  • Golf Clubs and Accessories will be coveted by the golf-crazed employee, including golf clubs like putters and drivers, golf bags, golf stands, tour bags and golf shoes.
  • High Tech Gadgets are a popular item that employees will fall in love with, especially if it’s something that they might not have sprung for themselves. Great gadgets include GPS Navigation devices, iPods, headphones, portable DVD players and Blu-Ray players. Other great ideas include shelf systems that are compatible with your iPhone or iPod, an HD camcorder, digital frames and flat screen TVs.
  • Cashmere Items like beautiful throws and scarves make a gift of comfort and luxury that anyone is sure to enjoy as they wrap themselves in softness and warmth during those cold months.

In Summary

Here are some key points to remember when it comes to enhancing employee performance and incentive products:

  • Luxury products are a way to show that you truly treasure your talent and want to give them something as special as they are, including items like cashmere throws and scarves, elegant watches, and stunning jewelry.
  • Special décor items are always appreciated like mantle and table top clocks.
  • High-tech items are always a hit, especially when so much of our personal and professional lives revolve such items as iPods, DVD players, camcorders, TVs and navigation devices.  
  • With so many gadgets to transport, a beautiful leather briefcase, computer case, or all-in-one bag makes for a beautiful and durable way to keep all those electronic toys at our beck and call.

 

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Promotional Products Go Mobile

by Woody Kaye on September 21, 2012

 mobile 150x150 Promotional Products Go Mobile

With an abundance of individuals using their mobile devices such as a cell phone, PDA or tablet device, for both personal and professional tasks, offering promotional products geared toward these “go-gadgets” is a sure fire way to make the most of your marketing dollar. Today, mobile gear reigns supreme, so it’s no wonder that branded merchandise options in this category have grown exponentially. 

Here are some popular mobile device promotional products that, while practical, can deliver a powerful marketing punch: 

  • Covers: Everyone wants to protect their mobile device, so a cover is at the top of their list to help keep the equipment from getting scratched, dinged, or damaged by liquid or falls. Covers have also become a great way to exude individual style in terms of colors, pattern, images and messaging. Take advantage of this universal need and provide covers that a fun, functional and keep your brand top-of-mind.
  • Stands: Because mobile devices are becoming veritable workstations, stands are another revered item that will be put to good use in high frequency—often in public spaces. These products are also good for creating a ‘billboard’ for your company as many of the stands are large and offer vivid promotional space.
  • Dashboard Anti-slip Devices: For commuters on-the-go who often need to mount their mobile device for safe, hands-free access, a dashboard anti-slip device can come in handy to keep the gadget in its place while providing plenty of space for brand messaging.
  • Chargers: To keep the litany of mobile devices working at all times requires power…and lots of it. Often individuals have a need for multiple chargers for the home, office and for the car, so this is another way to meet the needs of your customers with an ideal promotional product. Solar chargers take this concept to the next level, assuring the recipient can juice up even when there are no outlets at hand.
  • Ear Buds. High-quality, fantastic sounding retractable ear buds are always in demand – especially those compatible with any device with a common 3.5mm output jack. Compact, durable, lightweight and comfortable, ear buds are the perfect companion for mobile marketplace commuters who require audio while on the road.

 Of course, when space permits, it’s prudent to imprint a QR code on the branded promotional products as this can help recipients procure more information on your company—and share this code with others who would like to do the same by scanning the QR code with their own mobile device!

 In Review

Here are some points to remember about promotional products for mobile devices:

  • Mobile devices are growing at a rapid pace as the preferred way of communication so it makes sense that promotional products geared to this market are relevant and attractive to recipients.
  • Covers, stands, dashboard anti-slip devices and chargers provide convenience, safety, and practicality for the recipients.
  • A way to maximize the promotional value of a product for a mobile device would be to also imprint the item with a QR code along with company name and contact information.

 

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gift 150x150 Corporate Gifts Fostering Client Loyalty 

Today’s marketplace is rife with options…there’s always a company purporting to do it better, faster and cheaper, making fostering customer loyalty more important—and challenging—than ever. Given the high costs associated with finding new customers and distributors, it’s imperative to find effective ways to strengthen existing relationships. Popular methods include sending logoed corporate gifts, executing giveaways, and engaging with customers via social media. 

Corporate Gifts 

Customer loyalty can be fickle, and business decisions are often based on emotion as it relates to a relationship that’s been pre-established and well nurtured. Of course, it’s easy and common to lure business your way or show gratitude with a logo laden gift. And with good reason…it works! However, corporate gifts are quite powerful in strengthening a relationship when a problem presents.  In fact, problematic situations can actually create an opportunity for a marketing savvy company. Compensating for a customer’s poor experience, like recognizing and reversing the impact of a service error, can actually pay off in spades.  Rather than losing a customer or risking poor word-of-mouth buzz, go above and beyond to convey your desire to apologize and otherwise “make good” on the situation with notable branded corporate gifts. These can take many forms, such as a gift basket, a clock or a watch, wine or wine glasses, or a golf gift set. You would be surprised how appreciative a formerly disgruntled customer can become with this simple gesture.

 Giveaways

Another way to leverage logoed corporate gifts is to create giveaways that not only incentivize long-standing customers to keep doing business with you, but these giveaways can also be used to encourage customers to provide valuable marketing data. This can include taking a survey or providing feedback on their experiences with various facets of your business. They can also be used to motivate, incent and reward employees in various creative ways. The giveaways show that you have their interests at heart and seek to provide them with items of value, while concurrently achieving strategic marketing goals.

 Social Media Engagement

Another effective way to engage with your customer base is in the social media arena through Facebook fan pages, Twitter exchanges, and Pinterest pins. Here you can elicit dialogue directly with your customers and find out what they are thinking about you…and the competition. By leveraging social media to tap into your customer’s needs and impressions, you can then address this key learning with your marketing engine. You can also utilize social media channels for branded corporate gifts giveaways or contests that keep your company top of mind.

 A Word of Thanks

Even in today’s virtual world, there’s still room for tradition that seems simple but means so much to customers, and that is a ‘thank you’ in the form of a handwritten note. Send this along with a gift, even as simple as a branded pen, to up the appreciation ante.

 In Summary

Here is a summary of the ideas connected to corporate gifts and maintaining customer loyalty:

  • Corporate gifts and giveaways are a way to keep customers interested in the company and also help to smooth over service mistakes when they occur.
  • Social media engagement is a way to find out what is on the minds of your customers so you can address those things.
  • Traditional tactics still work, especially when it comes to a genuine ‘thank you’ by phone, handwritten note, or in person.

 

 

 

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